A considered purchase deserves clear information. Start with the questions below, then contact us about anything specific to your chosen painting or the way it will be delivered.
Are these paintings or prints?
Aspen Oil Art offers hand-painted oil paintings. Check the product description and real detail photographs for the specific work you are considering.
How do I choose a size?
Measure the available wall and nearby furniture. Compare the actual dimensions of the selected option, allowing for the outside size of any frame. Our size guide explains what to measure.
Is a frame included?
The included finish is determined by the option and description on the product page. A frame appearing in a room illustration does not confirm that it is included. Review our frames and finishes guide and ask about any missing details before ordering.
Will a room image show the exact size and texture?
Room illustrations help with styling. Use product measurements to judge physical size and real close-up photographs to understand the painted surface.
Is every composition sold only once?
Hand-painted does not automatically mean that a composition is available only once. Refer to the individual listing; do not assume a work is a one-off unless that is explicitly stated.
Can I request a different size?
Contact us with the artwork link, desired dimensions and finish. Availability and feasibility need to be confirmed for the particular request before an order is agreed.
What are the production, shipping and return terms?
Review the terms provided for your order before paying. Delivery timing, shipping charges, eligibility for returns and any custom-order conditions need to be clear for the selected work and destination. If information is missing, contact us before ordering.
How can I ask about an existing order?
Include your order number, artwork name and a clear description of your question when contacting us.